Can I complete each survey more than once?

    No, you can only complete each survey once

    What will happen with the information from the surveys?

    • Your feedback will be used to inform future planning for the services.

    Do I have to complete all surveys to be entered in the draw to win?

    Each survey has a prize of a $100 Westfield voucher. You will be entered into the draw of each survey completed. The more surveys you complete, the greater your chances.  

    What is a Service Commitment?

    Service Commitments inform what you can expect when dealing with Council.

    How many surveys can I complete?

    You can complete each survey once.

    Why was I emailed this survey?

    A random selection of customers who have contacted City of Casey recently have been emailed this survey. We are continually trying to improve our services by asking for your feedback.  

    Will my personal information be shared?

    The City of Casey is committed to the protection of your privacy.
    Your personal information will be handled in accordance with the Information Privacy Act 2014 and only used for the purpose of reviewing the Customer Service Commitments and to inform service planning.

    Who can I contact about this survey?

    If you have any further questions regarding this survey, please contact Customer Service on 97055200 or email

    Why have I received this email twice?

    You may have received this email twice if you have contacted City of Casey and provided more than one email address.

    What are the competition Terms and Conditions?

    Complete one of four surveys in April for your chance to win four $100 Westfield gift vouchers.  The competition terms and conditions are:  This competition is open to City of Casey customers (excluding Council staff and Councillors).  There are four $100 Westfield gift vouchers to win over the course of the consultation period.  To be eligible to win the first Westfield gift voucher, you must complete Survey 1 by 1 May 2016.  To be eligible to with the second Westfield gift voucher, you must complete Survey 2 by 1 May 2016.  To be eligible to win the third Westfield gift voucher, you must complete Survey 3 by 1 May 2016.  To be eligible to win the fourth Westfield gift voucher, you must complete Survey 4 by 1 May 2016.  Survey entries received after 1 May 2016 will not be included in the competition draw.  The Westfield gift vouchers cannot be redeemed for cash.   To be eligible to win, entrants must complete all survey questions and provide a full name and requested contact details by 1 May 2016.   The winners will be chosen at random for each of the surveys and notified by phone/email by 5.00 pm Friday 6 May 2016.