The proposed Cranbourne Hub will be a purpose-built facility, offering the local community a 'one-stop shop' to access important council and community services in one location. The Cranbourne Hub will house Council's Cranbourne Customer Service Centre, the Cranbourne Youth Information Centre, Connected Libraries (Cranbourne branch) with Peninsula Community Legal Centre, identified as a preferred core community service that further supports community well-being. The proposed Cranbourne Hub will provide a vibrant, welcoming environment to help the community with its long-term health, growth, and connectivity while investing in central Cranbourne to support continued economic growth and pride.

We undertook community engagement in 2023 to seek feedback on the development of the proposed hub, and in 2024, we undertook co-design with community members, service partners, and other stakeholders to develop a concept design of the facility. This round of community consultation seeks detailed feedback on that concept design and how the community may access the services within the proposed Cranbourne Hub.

The objectives are to:

• Understand the community sentiment and preferences for the design of the proposed Cranbourne Hub.

The achievement of the objectives will:

• Ensure the design of the internal and external areas of the proposed hub facilities offer a positive experience for whole of community.
• Improve the accessibility of services and amenities for Cranbourne and surrounding residents (e.g. health, wellbeing, liveability services and community connections). 

We’re seeking feedback on the concept design for the proposed Cranbourne Hub at 1-3 Lyall Street, Cranbourne.

What can the community influence?

• Some elements of the design

What can’t the community influence?

• Budget allocation for the project

• Services within the building

• The proposed location of the Cranbourne Hub

• The scale of the building

• Assets and services outside of the 1-3 Lyall Street property footprint

We've selected the following engagement tools and techniques for this project based on the project content, stakeholders, and type of feedback sought.

Key tools for communicating the project

• Casey Conversations project webpage

• Site and services signage

• Flyer sent to neighbouring residents and businesses

• Email notification to Casey Conversations subscribers and key stakeholder groups

• Council website news

• Casey Catch Up e-newsletter

• Social media

• Digital screens at local Community Centre

Key methods for gathering feedback

• Digital engagement via Casey Conversations and opportunities to ask questions and provide feedback
• Community in person pop ups
• Contact details for interested community members to ask for further information or provide anonymous feedback
• Correspondence via email or phone
• Printed information available, as required.

Community and stakeholder consultation on the concept design for the proposed Cranbourne Hub will be held forfour weeks, from Monday, 17 February 2025 to Sunday 16 March 2025 (11.59 pm).

Community feedback will be collated and presented to council officers for their consideration.

A report on community feedback is expected to be finalised by April 2025. Project subscribers will be notified when the report is available.

The project, including community feedback, is expected to go to the Council for consideration in May 2025.